I had to write to thank you for the amazing service I had from you and your Window World Company. The excellence in service started right away with your first sales call. You came with books, pictures, and ideas and really helped me decide the best possible outcome for my new kitchen window configuration. Your confidence and expertise was not evident in the other two sales reps I had come in to give me estimates. You were supportive of my plan to not do all the windows right away and didn't push. Thank you and yes I will be getting the rest of them done soon. The call I received from your office further indicated that excellence in service in your organization is something everyone on every level strives for. The woman who called said she had my windows and she knew it was last minute but do I want them installed tomorrow. I said, "Yippee!!" and she was thrilled. She thanked me for letting them install at the last minute and said "normally we don't do this." She was wonderful. The crew arrived on time and on mission. The team lead by Mike was moving fast, working well together and totally impressive. They treated each other with respect and if anyone even walked slowly I did not see it! Some of the other companies said it would take three days to install. Your team took 2 hours. This in no way should be interpreted as taking shortcuts. I watched them work and for the life of me I have no idea how it could ever take three days. They picked up all the debris in the yard, damaged no shrubs and Gary, you coming by to check on things made me feel like my small sale was very important to you.
As I was filling out my paper work, after Mike had taken the time to show me every new feature about my windows, someone came running in asking me for a towel. We grabbed a towel and headed outside to find a young man on the ground unconscious, bleeding from his head. Our victim, Cliff, had ridden his bike into the Window World trailer head on with no helmet. Roger, one of the Window World installers, was holding Cliff's head wound together with his hand to stop the bleeding. He was on the phone with 911 and emergency help was on the way probably about 10 seconds after the accident. He directed the rest of us in getting ice to make the hot asphalt more bearable for Cliff, standing in the way of the sun to make him more comfortable and talking to him to keep him alert. Roger is a volunteer EMT and our victim could not have been in better hands. It is my belief that God put him right where he needed to be. The rest of us standing around were sure happy he was there! He even cleaned up the bloody towel for me and even offered to clean the street where a significant amount of blood had pooled. Way impressive. When the fire department and ambulance arrived I joked with the Window World guys and asked if they got the rest of the day off since this was emotional and had set them well behind in their pace. Mike said no. Someone else was just as excited as I was to get their new window and they were off. I had to get replacement windows since the replacement windows that were in my house from a company called Window Man failed. The company is now out of business and I have no recourse for my guarantee. I went with your company based on great service I had from you, your price was lower or in line with my other estimates and the fact that your company is big, I felt you could honor the guarantee if anything ever did go wrong. I will now recommend you to anyone who will listen for your outstanding products and service. I would be honored for you to use me as a reference.
Virginia Beach, VA